The below information will provide you with an introduction to living at the complex and cover the most common questions management are asked about the building.

Need help

Building management are on-site regularly and available 24/7 for building emergencies. For all non-urgent matters, residents are requested to log their enquiry via either email or ‘Building Link’ so that a record of their request can be maintained. ‘Building Link’ can be accessed via the following link radianceapartments.buildinglink.com using the login and password provided once residents have registered their information with management. Alternatively residents can visit our office during our on-site office hours which are Monday to Friday from 12:30 to 16:30 excluding Wednesdays, or call the building management phone number on 02 7208 8928.

Moving-in & Delivery of Large Items

Residents moving-in or having large items delivered are requested to book their move with building management at least 48 hours prior to the move so that it can be co-ordinated with other residents. Please contact building management to book your move and so that further information on the moving procedure can be provided.

Building Maintenance, Cleaning & Emergencies

Building management is responsible for the maintenance and cleaning of common areas. Please report any non-urgent matters to building management via email at management@radianceapartments.com.au . For building emergencies such as large water leaks management can be contacted 24/7 on the emergency contact number, this can be found at the end of the daytime phone number voice message.

Apartment Defects & Maintenance

Building management is responsible for maintaining the buildings common areas. For maintenance items and defects relating to your apartment that are not common property and are covered within the warranty period please contact Donna Salvisberg (Customer Relations, Loftex) on 8920 0516 or send an email to defects@loftexproperty.com

Connecting Gas & Electricity

Your welcome pack contains the details of your gas and electricity meter numbers. You are free to connect to a utility provider of your choice and they should be able to connect your service by you providing them either your address or meter number. The meters are read remotely and are located in a cupboard in the building corridors and can be accessed by contacting the building management.

The hot water meter to apportion your hot water consumption is also located in the meter cupboards in the building corridors.

On occupying the apartment you may need to turn on the electricity using the switchboard in your apartment and the gas using the valve located in a cupboard in your kitchen.

Water & Hot Water

The cost of water is paid for by your strata levies and an access charge that will be billed to you by Sydney Water; you should confirm that Sydney Water has your correct contact details.

Individual stop valves to turn on/off the hot and cold water to your apartment can generally be found under the sink in your laundry.

Please note that the building’s hot water is provided through a combination of solar and gas hot water system. When setting up your gas account, you will also need to notify your utility provider of the hot water meter number which they use to determine your portion of the buildings gas usage to provide hot water to your apartment.

Phone & Internet

The building is wired to the National Broadband Network (NBN) providing high speed internet to your apartment. When occupying the apartment you are free to use a telecommunications provider of your choice to set up your telephone and internet. Providers should be able to set up your connection without accessing the building, however if for some reason they require access to the buildings Main Distribution Frame (MDF) please contact building management.

Each apartment has a distribution board usually located in the linen or broom cupboard. Your telecommunications provider will provide a phone/internet service to this distribution board, you may need to connect the line for your wall outlets to the distribution board to obtain a service at the wall outlet.

Foxtel

The building is Foxtel ready (cable) and residents wanting to use Foxtel’s services should contact them directly to arrange their connection.

Waste Disposal & Recycling

General garbage can be disposed of using the building’s garbage chute available on each level. Please follow the chute instructions and be cognisant of the size of items placed down the chute. This chute can also be used for recycling of glass/PET and small paper/cardboard items.

For larger items please use the large waste/recycling bins available in the ground level waste collection area.

Additional access cards & keys

You will be provided with at least two sets of keys made up of a building access card and front door keys to access your apartment. Should additional keys be required, building access cards can be obtained at a cost of $80 (limit per apartment) by completing the key/access card request form available in the forms section of this website.